2 Orchids to Dial-a-Bed
December 3rd, 2007
Last Saturday, I went to Dial-a-Bed to look at a new bed. Yes, I know that you can just dial and they will deliver, but I wanted to try one or two out first.
Anyway, they had no stock in Cape Town of the bed that I settled on, but the shipment was due to arrive from Johannesburg within the week. No problem, I could wait a few days.
But they phoned me on Thursday to tell me that the shipment was still on Johannesburg, and I had a choice. I could either continue waiting, or buy the other bed that I looked at, which cost R1000 more!
However, for my inconvenience they would discount the more expensive bed by R1000. Of course I was happy with that suggestion (I also got free delivery).
So, I am now sleeping on a brand new top of the range bed. Well done guys for the customer service. I will recommend you anyday.
Ps: It was the Tokai branch.
Update: the salesman personally phoned me today to thank me for the orchids (I hadn’t told them abou this post!)
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