2 Orchids to Moo.com
Moo.com are a great little printing company. I use them a lot for my business cards.
Yesterday, I took a few out of the box, and I realised that a few were damaged (the lamination was coming loose). So, I fired off an email to them , and within an hour I had an apology, and a replacement pack is on its was, free of charge.
I’m sorry your order didn’t come out as expected. This was a finishing error (when we laminate and cut your cards to size) and should have been spotted by our quality checkers.
I’ve re-processed your order, free of charge, and your reprinted items will be dispatched as soon as they are ready. Apologies for the inconvenience and any delays this might’ve caused.
No fuss, no hassle, just great customer service. By the way, these are the guys that print individual runs, whereby every card is unique.
2 orchids to moo.
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