Minibus taxis as Friendly as SAA?

I only caught the tail end of this new item on Cape Talk this evening, but apparently the local minibus association is on a campaign to make its drivers more friendly. According to the spokesperson quoted on the radio "we are going to make our drivers as friendly as SAA staff".

I just hope that they are referring to the SAA cabin crew, who are generally pretty friendly, and not the call-center staff, who are quite friendly when spoken to, but otherwise impossible to get hold of!

Noble aims, but I wonder if they are not setting their heights a little too high?

 

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